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Customer Service Speaker Shares 15 Customer Service Tips for 2015
 
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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. For blog post of this video visit: http://ow.ly/GS6Yd Professional speaker and New York Times bestselling author, Shep Hyken shares 15 Tips for 2015 It’s a new year. As we kick off 2015, I thought I would share some of my favorite customer service tips. So, here are 15 customer service tips for 2015. 1. Get back to the basics of customer service. Be polite and say please and thank you. 2. Speaking of basics, use the customer’s name. It helps with building rapport. 3. Always do what you say you are going to do. If you say you’ll call back in five minutes, don’t make it ten. 4. Everyone has customers. Sometimes they are external – customers who pay you money. Sometimes they are internal – colleagues you work with. Sometimes they are both. Everyone has customers. 5. Let your customers know your name and how to contact you so if they are inadvertently disconnected, have another question, or there is any other reason they might need a “friend” at the company, they can easily get back in touch with you. 6. Respond quickly. Return calls, emails and any other types of requests quickly. 7. Be punctual for meetings. It’s expected you will be on time. It’s a sign of disrespect if you aren’t. 8. Monitor social channels for comments from your customers, and, once again, respond quickly. 9. Treat employees the way you want your customers treated, if not even better. What’s happening inside an organization is felt on the outside by the customer. 10. Some companies’ customer service people focus on one-call resolution. Try a no-transfer resolution. 11. Create a consistent experience. Everyone does their best every day. The customer wants and expects a consistent positive attitude from everyone he or she comes into contact with. 12. Empower people to make great customer-focused decisions. This comes through hiring the right people and training them properly. 13. Constantly train customer service. It may be short five or ten minute tips. It needs to be ongoing. Training isn’t something you did. It’s something you do. 14. Everyone always has two jobs: to do the job they were hired to do and to take care of the customer. 15. Be a customer service role model. Regardless of what you do for your company, be that person that everyone admires and wants to emulate. Don’t just read this list. Use this list! Choose the tips that resonate with you. Circle them. Then focus on one at a time; one each week. And, be sure to share this list with your colleagues. Maybe even your customers. Here is to 2015 being your best customer year ever! Happy New Year! To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. Copyright © MMXV, Shep Hyken - www.hyken.com Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 Category People & Blogs License Standard YouTube License Well, I hope you enjoyed this short lesson. Please be sure to visit my website, which is www.hyken.com. There you’ll find more information about my speaking programs, as well as over 350 customer service articles that you can read and share with your colleagues. Thank you very much for watching. This is Shep Hyken, reminding you, to Always Be Amazing.
Views: 10412 Shep Hyken
Microsoft Dynamics 365 - Customer Service Case Management
 
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https://Dyn365Pros.com Customer experience is now accepted as a key differentiator right alongside product innovation and price. See common Customer Service Case scenarios managed successfully using Dynamics 365 for Customer Service. Learn: - Fundamentals of Customer Service Case Management - Knowledge Base with Auto-Search - Support Articles and Email Templates - Pre-defined Service Case Workflows - Agent and Management Dashboards Use what you learn and earn customers for life.
Views: 1233 Dyn365Pros
Guide to HELP DESK and CUSTOMER SERVICE
 
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Article Help Desk: http://bit.ly/2FjDgEE Desktop Support Study Guide (affiliate) http://amzn.to/2HtD6eD Like on Facebook https://www.facebook.com/cobuman Show Support/Love on Patreon https://www.patreon.com/cobuman Tech and Science Articles: CosmicNovo.com https://goo.gl/W5rVa9 Refresher Crash Course for Desktop Support, Network Admin, System Admin, Web Dev, Help Desk https://youtu.be/9u32zZjjeFw TOP 10 Desktop PC Issues and Problems with Solutions https://youtu.be/Fza_ykzypGU Desktop Support, What is Production Impact? https://youtu.be/LzEDEhgUPgg TOP 5 HIGHEST PAYING ENTRY LEVEL TECH JOBS https://youtu.be/SsRyKTJRhD4 Desktop Support DHCP Basics You Must Know https://youtu.be/m03FTgXHQ3Q Desktop Support, What is a Local Profile? https://youtu.be/oHctJ3Us1UU Desktop Support, Windows 10 Crash Course https://youtu.be/-_Fxtldhrco Purpose of this channel is to provide fun and education for all kinds of people.. See you on the youtube side my friends! : ) Interested in becoming an IT professional? Well, don't worry! I will you teach you the most important tools required for these types of jobs and send you of with confidence. Once you complete my super easy to follow courses, you will have the key to succeed in IT. Personal vlog; games, VR, advice, funny stories, life happenings.. After all, knowledge is power... THANKS FOR WATCHING... :)
Views: 1088 cobuman
English for customer service jobs | ABA English
 
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Are you ready to learn English? Subscribe to our channel and start today! ENGLISH LESSON IF YOU WORK IN CUSTOMER SERVICE Welcome to our channel! In this video, Teacher Del and Raquel will help you with some insights on the English you need if you work in customer service. Find some related articles here: - English phrases for working in a bar (http://bit.ly/2IIl6RP) - English phrases for working in the service industry (http://bit.ly/2L6VEnA) TRY OUR ENGLISH COURSE FOR FREE Would you like to receive English video lessons, as well as be able to access all our interactive English grammar AND the first lesson of each English level? Then join the ABA English family here: https://bit.ly/2q7FPE6 __ WHO WE ARE Learn English from the first day with ABA English’s exclusive learning system that stimulates the speaker's natural predisposition in a real environment. Subscribe to our channel and discover a fun and interactive way to learn English! In our channel you will also have access to our exclusive English learning series, each one design to cover a specific part of learning English: from English grammar, interactive English quizzes, English pronunciation of difficult words, to a section devoted to all the English questions you can possibly imagine! Our online English course allows you to learn English as if you were living abroad with a programme arranged around 144 didactic English language units based on the exclusive ABA Films. You will begin to speak and write in English in an enjoyable way right from the start. Watching our entertaining ABA Films you will focus your attention on the content more than on the form and you will intuitively arouse your natural instinct to learn English. __ FIND US ON SOCIAL MEDIA https://blog.abaenglish.com https://facebook.com/abaenglish https://instagram.com/abaenglish https://twitter.com/abaenglish
Views: 3353 ABA English
How to use the Reference panel in the Customer Service Hub
 
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Enhance your customer engagement with the new Reference panel in the Customer Service Hub so you can see all the records and associated knowledge articles in one place.
Customer Service Expert: Five Common Reasons Companies Fail at Customer Service
 
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Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses five reasons your company may fail at customer service. There are a number of reasons that companies fail at customer service. As I read dozens of articles each week, numerous books on the topic throughout the year, as well as conduct some of my own research, there are some very clear reasons. Sometimes it’s not what you are supposed to do, but what you should avoid doing. If you’ve been following my work, some of this may seem like a review, yet we must constantly be reminded of these reasons. So while there are many, here are five common reasons that companies fail at customer service: There’s no clear definition of what customer service looks like in the organization. You can’t just say, “Let’s give great customer service.” You have to define what it is, what it looks like and what you want the customer to experience. It has to be crystal clear. I just worked with a company that created a four-word mantra, as I like to call it. A short one sentence phrase that is easily understood and remembered. Put the customer first. But, to just say it is nothing more than lip service. This company created an entire program around those four words. Every employee is participating in training sessions and the effort will be ongoing, not for a few days or weeks, but hopefully for years to come. Good people are in the wrong jobs. A customer service culture starts with the people. And, there are plenty of good people out there, just some of them aren’t suited for a truly customer-focused organization. It starts with hiring the right personalities to fit the culture. But, what about current employees? Make sure they buy into your customer service definition and are ready and willing to be a part of the initiative. There is a lack of proper training. Training is not something you do one time. It’s not something you teach during orientation and never bring up again. It’s an ongoing effort. The best companies have ongoing reminders and trainings to keep customer service front of mind. They treat customer service like a department. For a truly customer-focused culture to work, everyone has to be aware of how they impact the customer’s experience. One of my favorite sayings has always been that customer service is not a department. It’s a philosophy to be embraced by every employee, from the CEO to the most recently hired. They treat employees one way and expect the employees to treat the customers a different way. The behavior of leadership and management toward employees is incongruent with the customer service initiative. The remedy is my Employee Golden Rule, which is to treat employees like you want the customer treated – maybe even better. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200
Views: 576 Shep Hyken
Help Desk and Customer Service Call Handling Procedures
 
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Like on Facebook https://www.facebook.com/cobuman Show Support/Love on Patreon https://www.patreon.com/cobuman Tech and Science Articles: CosmicNovo.com https://goo.gl/W5rVa9 Refresher Crash Course for Desktop Support, Network Admin, System Admin, Web Dev, Help Desk https://youtu.be/9u32zZjjeFw TOP 10 Desktop PC Issues and Problems with Solutions https://youtu.be/Fza_ykzypGU Desktop Support, What is Production Impact? https://youtu.be/LzEDEhgUPgg TOP 5 HIGHEST PAYING ENTRY LEVEL TECH JOBS https://youtu.be/SsRyKTJRhD4 Desktop Support DHCP Basics You Must Know https://youtu.be/m03FTgXHQ3Q Desktop Support, What is a Local Profile? https://youtu.be/oHctJ3Us1UU Desktop Support, Windows 10 Crash Course https://youtu.be/-_Fxtldhrco Purpose of this channel is to provide fun and education for all kinds of people.. See you on the youtube side my friends! : ) Interested in becoming an IT professional? Well, don't worry! I will you teach you the most important tools required for these types of jobs and send you of with confidence. Once you complete my super easy to follow courses, you will have the key to succeed in IT. Personal vlog; games, VR, advice, funny stories, life happenings.. After all, knowledge is power... THANKS FOR WATCHING... :)
Views: 961 cobuman
Customer Service Call Handling Procedures
 
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Customer Service Call Handling Procedures Like on Facebook https://www.facebook.com/cobuman Show Support/Love on Patreon https://www.patreon.com/cobuman Tech and Science Articles: CosmicNovo.com https://goo.gl/W5rVa9 Refresher Crash Course for Desktop Support, Network Admin, System Admin, Web Dev, Help Desk https://youtu.be/9u32zZjjeFw TOP 10 Desktop PC Issues and Problems with Solutions https://youtu.be/Fza_ykzypGU Desktop Support, What is Production Impact? https://youtu.be/LzEDEhgUPgg TOP 5 HIGHEST PAYING ENTRY LEVEL TECH JOBS https://youtu.be/SsRyKTJRhD4 Desktop Support DHCP Basics You Must Know https://youtu.be/m03FTgXHQ3Q Desktop Support, What is a Local Profile? https://youtu.be/oHctJ3Us1UU Desktop Support, Windows 10 Crash Course https://youtu.be/-_Fxtldhrco Purpose of this channel is to provide fun and education for all kinds of people.. See you on the youtube side my friends! : ) Interested in becoming an IT professional? Well, don't worry! I will you teach you the most important tools required for these types of jobs and send you of with confidence. Once you complete my super easy to follow courses, you will have the key to succeed in IT. Personal vlog; games, VR, advice, funny stories, life happenings.. After all, knowledge is power... THANKS FOR WATCHING... :)
Views: 548 cobuman
Supply Chain Customer Service - The 8 Noble Truths
 
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http://www.logisticsbureau.com Rob O'Byrne, CEO of Logistics Bureau, outlines his 8 'Noble Truths' of Customer Service in Supply Chain. Supply Chain is really ALL about customer service. Hi this is Rob O'Byrne from Logistics Bureau. And if you're wondering where I am this time, I'm actually in Cairns, Queensland, Australia. I've actually been at the Next Generation Supply Chain otherwise known as the NG Supply Chain, a great event! If you've never been to it, look at the link below and check it out. It's probably one of the best Supply Chain events around. http://www.ngsupplychainaustralia.com/ I just ran a really interesting session this morning about Customer Service and I thought I'd share that with you because it seemed to generate lots of interest. I was talking about was what I called the 8 Noble Truths of Customer Service. Let me just run through those briefly and I'll mention a couple of key points and what I'll do is when I get time is to add a link down below to an article or topic with a lot more detail. But just check this out for the 8 Noble Truths, what I was telling people was that: 1. Most companies don't actually know the service needs of most of their customers but they assume they do. Does that ring true for you maybe? 2. Most companies don't segment their customer base by that need, very often companies have historical ways of segmenting their customers either by industry or product group but very rarely actually by the customer service need. 3. Not all customers want the same service, that's the issue I see time and time again with businesses. Either over servicing or under servicing, you really need to get inside the head of your customers and understand what they value and very often it's not very high service levels. Sometimes it can be a bit lower. 4. Some customers are happy with what you might perceive as "poor service", the example I used was Amazon. When I buy books online, I don't actually need the books straight away. Maybe some people do, they go to a book shop but I buy books online in sort of dozens or so -- 10 or 12 at a time and I don't really mind if it takes 2-3 or 4 weeks to get to me. So I think it's a good example of a consistent service or high quality service but not necessarily a long service is okay. 5. Then we talked about the fact that most companies don't have sufficient Supply Chain Cost and Performance visibility and hence they under perform. I talked about the perfect order. How to manage your business so that you can actually measure the probability of a perfect order and I'll put a link to that below. Because most companies actually just measure DIFOT -- Deliver In Full On Time and that doesn't really give you the full picture. 6. Then we talked about the fact, that not all your customers are happy. You know that old adage? If you have a really happy customer they might tell someone, if you've got a very unhappy customer they'll tell EVERYONE. And where are your customers gathering to talk about your products and services? Very often it's online, so you actually need to tap in and be part of that conversation and know what's going on. 7. All companies have non-profitable customers and orders. Do you know which ones they are? 8. All companies have non-profitable products and services. Again, do you know which ones they are? And this where I talked a bit about Cost to Serve. Looking at the processes and functions within your business and really trying to establish the cost of not only servicing individual customers but with different types of products. And what you find, I found time in time again with hundreds of companies is that about 15% of their orders going out distribution -- out to your customers are probably not making any profit, so you need to understand some of the cost drivers in there which maybe revolving around particular service issues. Either customers have a very demanding service requirement or products actually have a very demanding handling requirement, all which can drive additional cost in to your business. So those were the 8 Noble Truths of Customer Service. Here are some handy links for more information: Cost to Serve Articles: http://www.logisticsbureau.com/B/1-CostToServePart1.htm http://www.logisticsbureau.com/B/2-CosttoServePart2.htm The Perfect Order Metric http://www.logisticsbureau.com/B/SupplyChainLeversPart2.htm
Views: 3209 Supply Chain Secrets
Dealer's Tips and Customer Service
 
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Learn about dealer's tips and how the dealer gets paid, plus what customer service tactics the dealer's should use with their players. ------------------------------------------------------------------ RELATED LINKS: For a word-for-word break down of this video and the rest of the videos in this course, click the link below: http://www.vegas-aces.com/site/articles/how-to-deal-blackjack-09-markers.html#how-to-deal-bj-customer-service-tokes If you want a more interactive way to learn blackjack, then my Curious lessons might be the thing for you: https://curious.com/vegasaces/introduction-to-blackjack?ref=kCKcPTBTeXc DONATE: If you enjoyed this content and you want to help keep it free for everyone, then please donate here: https://www.paypal.me/vegasaces PATREON.COM: If you want to help keep this information free for everyone, then become my Patreon patron. There are many rewards you can choose from: www.patreon.com/vegasaces REMEMBER TO SUBSCRIBE: Are you looking for a job? Do you want to be a casino dealer, but you don't have the money to go to a Dealing Trade School? Then Subscribe Now and learn everything you'll ever need to know about blackjack, and more! http://www.youtube.com/subscription_center?add_user=TheVegasAces ADDITIONAL INFORMATION: Patreon: www.patreon.com/vegasaces Website: www.Vegas-Aces.com Email: [email protected] Facebook: https://www.facebook.com/pages/Vegas-Aces/126216680732741 Twitter: https://twitter.com/vegas_aces SUPPLIES: You can find the supplies I use in my videos, supplies casinos use on their tables or just fun gift items at my Amazon Affiliate Shop: https://www.amazon.com/shop/vegasaces If you have any questions, please post them on our forum: http://vegasaces.yuku.com/directory#.UAo4RqOV18E Copyright 2011 www.Vegas-Aces.com
Views: 2089 Vegas Aces
Customer Service Expert Says Start With the End in Mind
 
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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken says you should start with the end in mind. He shares - I recently posted one of my articles in a great online publication, Customer Think, one of the top repositories for customer service articles on the Net. Bob Thompson, the editor in chief at Customer Think, and Michael Lowenstein, a fellow author, and I embarked in some interesting dialogue around the article, which was about being employee-focused before you are customer-focused. If you have been following my articles and social media posts, you know that I believe that before you can become customer-focused, you must be employee-focused. Customer service starts with employees of an organization. And, that means all employees. From leadership to the most recently hired to the entry level positions. To become customer-focused you must practice internally what you want the customer to experience externally. All employees must treat each other, the way the customer should be treated. That is where it starts. To read more go to http://bit.ly/14jpJ9U. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200
Views: 150 Shep Hyken
Top 20 Customer Service and Help Desk Interview Questions and Answers (Mobile Version)
 
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Top 20 Customer Service and Help Desk Interview Questions and Answers Mobile Version. PC Version: https://youtu.be/EPfecL4Xe-s Amazon video collection: amazon.com/v/cobuman Like on Facebook https://www.facebook.com/cobuman Show Support/Love on Patreon https://www.patreon.com/cobuman Tech and Science Articles: CosmicNovo.com https://goo.gl/W5rVa9 My Setup: https://www.amazon.com/shop/cobuman Refresher Crash Course for Desktop Support, Network Admin, System Admin, Web Dev, Help Desk https://youtu.be/9u32zZjjeFw TOP 10 Desktop PC Issues and Problems with Solutions https://youtu.be/Fza_ykzypGU Desktop Support, What is Production Impact? https://youtu.be/LzEDEhgUPgg TOP 5 HIGHEST PAYING ENTRY LEVEL TECH JOBS https://youtu.be/SsRyKTJRhD4 Desktop Support DHCP Basics You Must Know https://youtu.be/m03FTgXHQ3Q Desktop Support, What is a Local Profile? https://youtu.be/oHctJ3Us1UU Desktop Support, Windows 10 Crash Course https://youtu.be/-_Fxtldhrco Top 10 -2 Hard Desktop Support Interview Questions and Answers. https://youtu.be/pkZYgNCSLAE Interested in becoming an IT professional? Well, don't worry! I will you teach you the most important tools required for all kinds of IT jobs and send you with confidence. Personal vlog; games, VR, advice, funny stories, life happenings.. After all, knowledge is power... THANKS FOR WATCHING... :)
Views: 549 cobuman
Customer Service Tip: The Wow Factor
 
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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses The Wow Factor. You may have recently noticed a number of books and articles about a concept called the “Wow” factor. Many consultants and business experts have been talking about this for years, but it was probably Tom Peters who really brought it to the forefront. The “Wow!” factor boils down to one thing; exceeding the expectations of the customer. It goes past great customer service. In short, the basic idea is to bring the element of surprise into your business. The concept of Wow! yells out, “Surprise! Aren’t you glad you bought from me, decided to do business with our company, etc.!” There are many ways you and your organization can do it. Last year I bought my wife a new car. Normally the quest for purchasing a new car is not one I look forward to, and this time was no exception. However, to my surprise, the experience was great, and the follow-up even greater. The owner of the dealership knew I was surprising my wife with the car. He called the next day, on a Sunday, to see how she liked the surprise. Wow! A few days later we received a thank you note and a fruit basket. Wow! Putting Wow! into what you do and sell isn’t very hard, but it is extremely effective. And I guarantee that for the receiver, it is a MOMENT OF MAGIC! To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200
Views: 42584 Shep Hyken
Customer Service Tool #14: Shift Your Vocabulary
 
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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken shares a tool from his latest book, Amaze Every Customer Every Time. Today's tool from my latest book Amaze Every Customer Every Time is to shift your vocabulary. Sometimes changing the words you use can change your attitude— and your company's culture. When we choose to change the words we use, we can change the service culture of the entire organization. What we say affects what we think, and what we think affects the way we treat each other. Language changes behavior! Is there another word you can use to describe your customer, such as Guest or Neighbor? How about a word to describe employees? Calling someone across the counter a "neighbor" rather than a "customer" can make them feel special. So here are some questions for you: How do you refer to your customers? Do you call them customers, or members, or guests or neighbors? Is there another positive word that you could use to refer to your customers? If so, what would it be? For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 Category People & Blogs License Standard YouTube License
Views: 621 Shep Hyken
Sony, Your Customer Service Is Terrible. Fix It Or You're Screwed!
 
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Subscribe to RLM Corp: https://www.youtube.com/channel/UCOuKecIw7ObKsLCMimUbbMA Subscribe to my music channel: https://www.youtube.com/channel/UCg9JKcvk78_icaAwvvrLkAw Follow me on twitter: https://twitter.com/THEREALRTU Become a fan on Facebook: http://www.facebook.com/ReviewTechUSA Music provided by: http://incompetech.com Article on PSN: http://www.ign.com/articles/2015/03/12/titanfall-2-confirmed-coming-to-xbox-one-ps4-and-pc
Views: 85070 ReviewTechUSA
Automate your customer service process with Zoho Desk
 
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Learn how Zoho Desk’s automation features can help your team remove manual, repeatable chores from their plate and instead focus on what matters - keeping customers happy. 01:35 Pain points in customer service 02:18 Assigning tickets automatically to agents with the Assign/Route feature 05:15 Eliminate manual chores with Workflows 08:01 Never miss a ticket with the help of the Escalate feature For more walkthrough videos of Zoho Desk, please visit https://www.youtube.com/playlist?list=PLlC7sQNISSUTTq7XJu3gI1sivA0BmoFdq
Views: 7612 Zoho
Expertly manage your cases in the Customer Service Hub for Customer Engagement
 
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Expertly manage your cases, engage with your customers, and create activities directly from the timeline. With full access to a customer record, as well as related cases, entitlements, and knowledge articles, the case form in the Customer Service Hub app in Dynamics 365 for Customer Service helps you quickly find and act on data as you work toward case resolution.
Pros/Cons: Self-Service VS One-on-One Customer Support
 
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The traditional way of support is one-on-one. A customer calls, emails or chats with a customer service agent for support. They receive personal customer service from the company. Every support representative bonds with customers. The modern way of customer service is helping customers help themselves. Customers search for the answers they want on the internet and read the articles or discussions on your self-service portal An entire support experience happens with no intervention from support representatives. So which way is better? Which method of customer service do customers prefer? Who wins in a fight between traditional one-on-one support and modern self-service support? Watch this video to find out. Read more: https://blog.freshdesk.com/online-self-service-vs-one-on-one-support -- How to integrate self-service with one-on-one support effectively? Watch the video now: https://youtu.be/WPPC8qSDl6U ---- Pros/Cons Series is an attempt by the Freshdesk Academy to compare, decode and validate customer service philosophies and ideas. Subscribe to the Freshdesk Academy channel to follow this series: http://bit.ly/FDAsubscribe ---- Join the Freshdesk Academy to download related resources which include a list of empathy phrases you can use in your customer conversations - http://bit.ly/freshdesk-academy Check out Freshdesk, an intuitive, feature-rich, affordable customer support software: http://bit.ly/freshdesk-homepage ---- Follow Freshdesk Academy on: Facebook - https://www.facebook.com/custservacademy/ Twitter - https://twitter.com/custservacademy Follow Freshdesk - Customer Support Software - on Twitter - https://twitter.com/freshdesk Facebook - https://www.facebook.com/freshdesk LinkedIn - https://in.linkedin.com/showcase/freshdesk YouTube - https://www.youtube.com/user/freshdesk
Views: 1857 Freshworks Academy
Always Do Your Best - Customer Service Lesson
 
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Shep Hyken, Customer Service & Experience Expert, discusses why you and your team need to always do your best. Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. Our mantra at Shepard Presentations is to Always Be Amazing. Those three words are very important. They are totally consistent with what we stand for, what I write about in my books and articles, and how we conduct ourselves at work every day. It’s simple… We want to be amazing for our employees. We want to be amazing for our clients. And, we want to teach our clients to be amazing to their customers, clients, guests, members – and anyone else they do business with. Last year I wrote a book titled Be Amazing or Go Home. I wrote about the concept of consistency and used acting legend Richard Burton as an example. The focus was on consistently doing your best. Every day Burton tried to perform at his best. When he performed in plays, night after night, as he was walking out on stage, he would say, “I want to be so good tonight that I cheat the audience that was here last night.” In other words, be better today than yesterday. That’s a lofty goal, but one worthy of trying to achieve. Maybe you do it. Maybe you don’t. Regardless, you give it your best shot. Often, it’s the effort of trying your best that gives others confidence about you. That’s what brings customers back – when they can say, “I can depend on them to always do what’s best.” And, if for some reason there is a failure, it won’t be for lack of effort. That brings me to another example of doing your best. Sometimes you may need a reason. That reason can be your personal motivation. I recently read a quote by another legend, this time in the sports world. It is said that baseball icon and Hall of Famer, Joe DiMaggio, was asked by a reporter, “Why do you play so hard every single day?” Dimaggio replied, “Because in the stands there may be someone who is seeing me for the first time or for the last time, and they expect my best.” Yes, DiMaggio was a fierce competitor and came to every game to win. And, it was his second reason that added fuel that motivation. Just like Richard Burton, Joe Dimaggio knew people came to see him play. They came to see him do his best. And, he never wanted to let them down. So, what’s your reason for wanting to do your best? What inspires you to be the best you that you can be? When you find it, and you live it, you’ll come to work to be your best. Your customers will appreciate you. Your colleagues at work will appreciate you. And, you’ll appreciate you! This video will answer the following and much more: How can you motivate employees? How to deliver amazing customer service? What can you do to inspire employees? Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information go to https://www.hyken.com. For information on The Customer Focus™ customer service training programs go to https://www.thecustomerfocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (http://www.ShepTV.com) (Copyright © MMXVIII, Shep Hyken)
Views: 376 Shep Hyken
SuitSupply Customer Service - What the Hell?!
 
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Subscribe for more Free Men's Fashion tips here: https://mensfinest.tv White Sneakers video: https://youtu.be/nEYnbxwdAEA Colours Video: https://youtu.be/Fc-YLOopLW4 Pattern matching video: https://youtu.be/g5Lqts3RfXw https://www.facebook.com/TheMensFinest/ - Click HERE To see our online Facebook profile with new and improved Men's Fashion information https://instagram.com/mensfinest.co.uk - Follow Us On Instagram https://twitter.com/TheMensFinest - Tweet Us! https://uk.pinterest.com/mensfinest/ - Follow Us On Pinterest My Fashion Blog Articles: http://bit.ly/2jm4tv3 - How to Pull off Pocket Square like a Pro? http://bit.ly/2iVJIYa - The Importance of Well Tailored Suit http://bit.ly/2ffVoW9 - 32 truths about men's fashion http://bit.ly/2j0MBsZ - Job interview clothes - how to get remembered? http://bit.ly/2iVJAYw - How to tie a bow tie http://bit.ly/2iwG1qS - Double Breasted Suit - Hot or not? http://bit.ly/2i6QYTF - What Men Should do - 5 things http://bit.ly/2iVK68O - Why wear a pocket square? http://bit.ly/2i6Q75D - Mario Bemer Shoes Review style tips how to be stylish
Views: 912 Mens Finest
Customer Service Speaker Talks Strategy
 
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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken shares a customer service strategy which is To Serve and Protect. I've been writing customer service articles for over 25 years and always appreciate comments and stories that come from our readers. Jacques De Villiers responded to one of the videos, which was about shifting your vocabulary. The concept was if we called our customers something other than customers, how could that change the mood, feeling and even the culture of the company? For example, an Ace Hardware store started calling their customers "neighbors." That one word change in their vocabulary positively impacted the culture. While a simple change of words may not have dramatic impact to a company's culture, it can at least contribute to what the company is trying to achieve. There is a reason that Disney calls their customers guests. Or a gym might call their customers members. It changes the way you think about the customer. So, back to the comment that Jacques sent. First, he wrote that he refers to his customers as clients. That's nothing new. When I think of the word client, I think of someone who does business with a law firm, accounting practice -- some type of professional services business. Well, the Merriam-Webster dictionary definition of the word client confirms that and more. One of the definitions is "a customer in a shop or hotel." So, a customer, in the traditional sense, can be a client, and thinking of them as such may bring a different meaning or feeling about how you refer to and treat your customers. But, Jacques said there was something even more interesting and worth considering. The full definition included the following: "One that is under the protection of another." Now, that's a twist on the concept of client. What does that mean in terms of customer service? Here are a couple of examples. To protect our client -- or customer -- we always put their interests first. It might mean selling them what they need, versus what they think they want, even if it is less money. You find that out the old fashion way, by communicating with them and asking the right questions. It might mean making suggestions to buy additional products or services. Some would call this upselling, but if it is about making sure the customer -- or client -- has the best experience it's the right thing to do. For example, if the customer is buying a can of paint, it makes total sense to make sure they walk out with a paint brush if needed. It's our job to serve and protect our customers from making bad decisions. The payoff is that we earn more trust and confidence from our customers, which over time converts to coveted customer loyalty. For the blog post visit: http://bit.ly/LltyFB For information on customer service training visit http://www.thecustomerfocus.com Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 Category People & Blogs License Standard YouTube License
Views: 223 Shep Hyken
Meet the Customer Service Hub in Dynamics 365
 
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Engage with customers on any channel or device to get a unified view of service issues and create an effortless support experience. Provide faster resolutions to customers with the Customer Service Hub in Dynamics 365.
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker
 
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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This story is an amazing example of great customer service. WHO IS SHEP HYKEN? Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer (http://www.CultOfTheCustomer.com). He is also the creator of The Customer Focus™ (http://www.TheCustomerFocus.com) program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and thats just a few of the As! Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. (CPAE, or the Council of Peers Award for Excellence, is the National Speakers Associations Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession.) Shepard Presentations, LLC 200 South Hanley Road, Suite 509 St. Louis, MO 63105 (314) 692-2200 E Mail: [email protected] -- Web: http://www.hyken.com
Views: 376248 Shep Hyken
Expertly manage your cases in the Customer Service Hub for Customer Engagement
 
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Expertly manage your cases, engage with your customers and create activities directly from the timeline. With full access to a customer record, as well as related cases, entitlements, and knowledge articles, the case form in the Customer Service Hub app helps you quickly find relevant data as you work towards case resolution.
Getting around in the Dynamics 365 for Customer Service app
 
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In this tour video, you will learn the basics of the Microsoft Dynamics 365 for Service app. Learn about dashboards, sitemap, queues, cases, accounts, contacts, activities, knowledge articles, and reports.
Views: 20728 Microsoft Dynamics 365
Learn English for Call Centers and Customer Service Jobs
 
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Does your job involve speaking with customers in English? If you want to speak clearly and politely to customers, this lesson is for you! You'll hear a model conversation full of polite expressions you can use at work. I'll teach you the correct way to greet customers, and how to ask common questions that come up in customer service and sales jobs in call centers. This is a great way to improve your job performance or to prepare for a call center interview. I'll also teach you a secret that all the top customer service agents know. Beyond call center training, this lesson will help anyone who wants to communicate more professionally and politely in the workplace. http://www.engvid.com/learn-english-for-call-centers-and-customer-service-jobs/ TRANSCRIPT Hi. I'm Rebecca from engVid. Being polite is always important, but it's especially important if you have a job in a call centre or in any customer service oriented position. So, let's look at what it sounds like when we meet a polite employee and a rude employee, whether it's on the phone or in person. But this dialogue that we're going to go through is actually on the phone. So, let's listen. Okay, so we have here two employees, Rude Robert and Polite Patricia, and they speak very differently. So let's listen to Robert. Robert answers the phone, and he says; "Yes? Huh?" Patricia says: "Hello. Good morning." Robert goes on: "What do you want?" Patricia says: "May I help you? How can I assist you?" Then Robert says: "Wait a minute." Patricia says: "Just a moment, please." Then Robert can't hear, so he says: "What? Huh? Can't hear you." Patricia says: "I'm afraid I didn't hear what you said. Could you speak a little louder, please?" Now, in this case, we were listening to both people. Right? Let's just go and listen to Robert by himself and see what he sounds like. "Yes. Huh? What do you want? Wait a minute. What? Huh? Can't hear you." Now let's listen to Patricia. "Hello. Good morning. May I help you? How can I assist you? Just a moment, please. I'm afraid I didn't hear what you said. Could you speak a little louder, please?" Who would you rather meet on the phone? Let's continue this dialogue. And Robert continues. Let's listen in. "What else? Is that it?" Patricia says: "Will there be anything else? Will that be all? Is there anything else I can help you with today?" Robert says: "Gimme yer email." Now, you see, I wrote here: "Gimme your email." Okay? That is not proper English; that is not correct English. Don't write like that. But I wrote it like that because when people speak really fast and they speak very casually and very, very, very informally, then it sounds like that. But it's only proper in certain informal situations with your friends or something like that; not in the workplace. Okay? And certainly not in a customer service kind of position. So, you will see some things like that here, but don't try to talk like that or write like that if you have a customer service job. So, Robert says: "Gimme your email." Patricia says: "May I have your email please?" Robert says: "How many boxes do ya want?" Patricia says: "How many boxes would you like?" Now, that's something to really pay attention to. When we change: "Do you want" to "Would you like", it makes a world of difference. "Would you like" is very, very polite, and "Do you want" is very ordinary. So make sure that you use: "Would you like", even if you don't have a customer service job. It's just a much more polite way of speaking. Let's continue. So, Robert says: "How do you wanna pay?" And Patricia says: "How would you like to pay?" Again, we see: "Do you want" or "wanna" and "Would you like". Right? "How will you be paying today?" And Robert says: "Okay. Bye!" And Patricia says: "Thank you very much. Have a nice day. Now, did you notice that when I was reading Patricia's part, I was smiling; when I was reading Robert's part, I wasn't smiling? So, most call centres and customer service positions train their employees to smile while they're speaking, because they say that we can hear your smile. All right? And it's true. And if you go back and listen to this video, you might hear my smile even if you're not looking at the video. So try that yourself. If you want to sound friendlier, if you want to sound more polite, if you want to sound warmer - then smile, especially when you're on the phone. And even though people can't see you, they can hear your smile and your warmth. Okay? So, keep these points in mind. They can make or break your career. All right? If you'd like to do some practice on this, please go to our website: www.engvid.com. Thanks very much for watching. Bye for now.
Inspiring Customer Service as a Core Value
 
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Humor can be an effective tool for inspiring great customer service. For free articles and other resources, go to www.HumoratWork.com
Views: 3104 Michael Kerr
Contextually Aware Customer Service With Zoho Desk - Travis Compton
 
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Learn how a multichannel approach to customer support can benefit both your customers and your business.
Views: 2506 Zoho
Best Customer Service Skills
 
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Free Articles, eBook and White Paper: http://www.telephonedoctor.... http://www.serviceskills.com - Web-based Customer Service Training Best Customer Service Skills Add America's favorite collection of communication training courses to your Learning Management System. Our entire online library of customer service, telephone skills, client retention, team building, conflict resolution and management development training courseware is available in SCORM or AICC compliant LMS builds - and ready to be installed onto your existing Learning Management System. Current LMS clients using industry-leading platforms such as SABA, BlueVolt, Blackboard, SumTotal, Oracle Taleo Cloud, SuccessFactors SAP, OnPoint Digital, Moodle, Cornerstone, BizLibrary and SkillSoft have successfully deployed these courses and are already enjoying outstanding training results. Communication Training Learning Management System Features of our LMS modules include Efficient course completion times Broadcast quality, chaptered video presentations with pause, FF and rewind function Quizzes with grading, post-quiz explanations and reporting functions Printable certificate of completion JAVA or AJAX interactivity Printable key points Please contact us for affordable Enterprise Wide Pricing and to arrange for a test course for your Learning Management System.
Views: 3353 SkillsForBiz.com
What is a customer service? Customer Service Interview Questions and Answers Series
 
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https://careersandmoney.com/customer-service-interview-questions-and-answers/ - Link to Detailed Article What is a customer service? OR Describe what customer service means to you.? Customer Service Interview Questions and Answers Series Call Centre Job Interview Question and Answer Important information for all: https://www.youtube.com/playlist?list=PLSx9V0Bx_O_qXsPmkcr7c65PjU0v4ytex : link to playlist which has many videos giving individual questions and answers. A good number of Customer Service Interview Questions and Answers where you can find model answers for each question along with tips and suggestions. MORE USEFUL VIDEOS: • Entry Level Job Interview Questions and Answers for Engineers https://www.youtube.com/watch?v=pGHrJYGcD0s&t=20s • Job Interview Questions and Answers for Airline Pilots https://www.youtube.com/watch?v=lpyCZ3DXk8g • Job Interview Questions for Principal and School Teacher https://www.youtube.com/watch?v=eeBdKlRoY00&list=PLSx9V0Bx_O_p-K_Mq84a5FDKSgBKkia3B • Commonly Asked Business School Interview Questions for MBA Entrance https://www.youtube.com/watch?v=XjTyUqPUTp4 • Common Bank Interview Questions and Answers https://www.youtube.com/watch?v=e0g8mDzi6Y4&t=123s • Sales Job Interview Questions and Answers https://www.youtube.com/watch?v=Y5F42ECHCxk • Important Job Interview Questions for Fresh Graduates https://www.youtube.com/watch?v=QVH9rs8W8l4 • Entry level interview questions for Accounts, Accounting, Finance Jobs https://www.youtube.com/watch?v=Kone-glRdRI • Tricky Brainteaser Job Interview Questions https://www.youtube.com/watch?v=Z79dqDLH_Qw FOR CAREER DEVELOPMENT SERVICES: • Interview Training: http://careersandmoney.com/interview-coaching/ • Career Counseling: http://careersandmoney.com/career-counselling/ • Executive Coaching: http://careersandmoney.com/executive-coaching/ • CV Making: http://careersandmoney.com/cv-writing-services/ Social Media Links • https://www.facebook.com/cvmaking • https://twitter.com/careersmoney Other useful links • http://www.cvmaking.com • http://acsjobs.in/content/page/corporate-training.php • http://cvmaking.com/modules/cms/about-the-ceo.php Do like | Do share and post your views. More videos coming soon. All the best ! wish you all the success careersandmoney Sundeep Kataria Since 1997 CVMAKING.COM -- a division of ACS CONSULTANTS offers dedicated: • Interview Coaching • Career Counseling • Executive Coaching • Personality Development • Professional CV Writing • Cover Letter Writing • CV Evaluation • Resume Flash Services to candidates all across India as well as many other English speaking countries. For more details of our services, click http://cvmaking.com/ or http://careersandmoney.com/ or contact us at [email protected] ABOUT SUNDEEP KATARIA Professionally he is a Management Consultant, Corporate Trainer, Motivational Speaker, Life Coach, Content Writer, Corporate Trainer & Author. Sundeep Kataria is highly educated and professionally qualified - MBA, Post Graduate Diploma in International Trade from Indian Institute of Foreign Trade (one of the top 10 B Schools in India). He has authored 4 books besides regularly writing many blogs and articles. CONTACT US FOR CONDUCTING OPEN WORKSHOPS AND IN -- HOUSE TRAINING PROGRAMS FOR A UNIQUE EXPERIENCE. Keep practicing with this video often, to sustain the benefits. Contact: Phone : (+91-11) 43022692, 43022693, 9873372726 Related Keywords: customer service customer service interview questions interview questions and answers job interview questions and answers interview coaching interview tips #customerservice #customerserviceinterviewquestions #Interviewquestionsanswers #jobinterviewquestionsandanswers #interviewcoaching #interviewtips Image Credit: FreeDigitalPhotos.net and Pixabay.com
Views: 116 Careers and Money
Vocabulary SHOPPING and CUSTOMER SERVICE (Lesson 17)
 
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An English vocabulary lesson on the theme of SHOPPING and CUSTOMER SERVICE. For upper intermediate and advanced learners. https://www.skype-lessons.com/vocabulary-lessons/ Answer the following questions: When you order online, is delivery usually prompt? Which service or shop has the most obliging staff, in your opinion? Where have you experienced the most impeccable service? Have you ever complained about a service? Why did you kick up a fuss? Which places have the most incompetent staff? Have you ever had a refund? Why? When was the last time you splashed out on something? What was it? When was the last time you had to fork out on something? What was it? VOCAB prompt delivery responsive to complaints obliging staff ready and willing to help impeccable service immediate dispatch take complaints seriously 2 year warranty / guarantee a full refund meet health and safety requirements satisfied customer a sterile (impersonal) atmosphere substandard service shoddy work, products, services incompetent staff uncooperative shop assistants a stain to be ripped / torn to be scratched something is missing didn't respond to my query Phrasal verbs get back to s.o put s.o through put s.o on hold hang up kick up a fuss (moan, groan, grumble, whinge, whine) shop around fork out on splash out on stock up on rip s.o off mug s.o off bargains discounts Loads more lessons and quizzes are on my website https://www.skype-lessons.com/
Views: 20623 MrSkypelessons
Interview With DJI Customer Service / Support
 
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Is DJI Customer Service changing for the better?? This is an Interview filled with Suggestions for DJI Customer service / support. I went through hundreds of comments and suggestions from all of you on prior videos then brought those suggestions to DJI directly. Prior to this conversation / video i had some serious back and forth with DJI. Jan 31st i received a Mavic Air drone that had a couple issues that made it unusable. After dealing with DJI Customer Service / Support and getting no where i decided to get a full refund instead of an exchange on the product. The Air was purchased with DJI credits and cash. No one was sure at DJI if i would lose my credits if i did a return. After going back and forth for some time someone finally contacted me and confirmed i would get back my cash and DJI credits. Around February 26th 2018 i finally got my balance back in my bank and my DJI credits were returned. Also at this time is when i first heard from DJI's Global Support supervisor. She asked me to reach out for suggestions from my viewers (Like You) on ways to make DJI support better for the future for all of us. I gathered up all the suggestions and remarks from many past videos and from fellow drone enthusiast online at Drones United and other Facebook groups. Please share this video with anyone you know who owns a DJI product. Hopefully DJI is listening and working on making these changes among others that were not brought up. LEAVE A COMMENT BELOW letting DJI know your suggestions. Keep it productive!!! (DJI will be keeping an eye on your comments). Sorry if i forgot anyones suggestion. Just leave it in the comments for all to see! If you are in the market to get the New DJI Mavic Air or Pro please use one of the links below. I am linking to Amazon Prime, http://Drone-Works.com, and to DJI.com for your choice of places to get these awesome flying machines. I also suggest if you are in the USA to look into State Farm insurance for a Personal Articles Policy to cover it over DJI care / refresh. Amazon links... get the black Air - http://amzn.to/2CkDSYs get the white Air - http://amzn.to/2F0aWaV get the red Air - http://amzn.to/2Clln63 DJI... Get the NEW MAVIC PRO AIR at - http://click.dji.com/AG28JVEqb_KEmyKUaT0NVg?pm=link Get the all white Mavic Pro at - http://click.dji.com/AGYKC96P9r7gZXnzDSVZ?pm=link Get the Platinum Version at - http://click.dji.com/AGKmWyPg0VSdCl6cKs8k?pm=link Get a regular Mavic Pro at -http://click.dji.com/AK6kWkqsqpmpRiXQUQIQ?pm=link Grab a Dji Spark ??? (it looks pretty amazing at $499) - http://click.dji.com/ADLCSORyqiWVmCUOUb4s?pm=link If you are looking for something a step above check out the Phantom 4 pro at - http://click.dji.com/AJKs7FoODpvS5IFy9QBr?pm=link Or the all black version - http://click.dji.com/AI6CvAder7jltCAiVCNc?pm=link My current list of equipment - - Mavic Pro DRONE - http://amzn.to/2fooUIo - Slim Memory card holder - http://amzn.to/2Busdtt - Landing Pad - http://amzn.to/2sG2CWn - Canon T7i - http://amzn.to/2uChuZP - Flex tripod - http://amzn.to/2g7XkgK - GoPro Hero 4 - http://amzn.to/2gLsxpF - Saramonic G-mic - http://amzn.to/2m94CHc - Flex Tripod for Gopro - http://amzn.to/2iL6j89 - Macbook pro - http://amzn.to/2gH1ekj - Iphone 7 Plus - http://amzn.to/2lm4MH5 - iphone 7plus slim case - http://amzn.to/2jAXZf1 - Flex tripod for iphone - http://amzn.to/2iL1go6 - 64 Micro SD card - http://amzn.to/2fMB4rO - 64GB SD card http://amzn.to/2hjAzrH Gear i plan to add to my list (one day)- - GoPro hero 6 - http://amzn.to/2zfApvK - Canon G7 X - http://amzn.to/2fMmQXU - imac - http://amzn.to/2gyUgdX - Phantom 4 PRO drone - http://amzn.to/2fMDFBY - Spark Drone - http://amzn.to/2Btt3XD Social Media Links - http://twitter.com/seanozz http://facebook.com/tattoosbyseanozz http://instagram.com/seanozz
Views: 5707 Sean Ozz
Would You Do Business With You? Customer Service Training Video Preview from Seminars on DVD
 
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Access the full length version at http://bit.ly/WouldYouDoBiz or see a full list of our programs at https://seminarsondemand.com/seminars/ Customer service training can positively impact customer retention and is an essential part of any retail, service or sales organization. For more than 20 years, Jane Handly has been a highly sought-after customer service training expert. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal teamwork, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers. Customer service training can make the difference between customer loyalty and customer indifference. Make sure your team is equipped with all the skills they can get to take their customer service skills to the next level. Starting out as a graduate of Wake Forest University with a Masters Degree in Communication, Jane Handly went on to become an author as well. Her two books: "Getting Unstuck" and "Why Women Worry" have been the subject of articles in Business Week, Money Magazine, Ladies Home Journal and USA Today. In addition, she has appeared on more than 200 radio and television programs. Her impressive list of clients includes American Airlines, Neiman Marcus, Pepsi, Bristol Myers Squibb, Verizon, Southwest Airlines, Seven Eleven, Subway and hundreds of other prestigious companies and franchises. As a consultant, Jane Handly has researched over 700 major businesses and has gathered information that includes over a half million face to face encounters with customer contact employees. She knows beyond a shadow of a doubt what it takes to get and keep your customers. Discover why Jane Handly is one of America's top customer service training experts with this powerful training video. • HOW TO REDUCE CUSTOMER FALLOUT & INCREASING SATISFACTION • TEAMING WITH YOUR INTERNAL CUSTOMERS FOR HIGHER PRODUCTIVITY • HANDLING DIFFICULT CUSTOMERS & ACCOUNTS WITH EASE • HOW CUSTOMER SERVICE TRAINING CAN BRING YOU CUSTOMERS FOR LIFE • GENERATING HIGHER LEVELS OF REPEAT BUSINESS & REFERRALS • AND MUCH MORE …
Views: 30535 Seminars On Demand
Customer Service Activities to engage your team
 
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Employee engagement is a key contributor to customer experience and customer service. It takes more than simply coaching or training your team in customer service skills. A happy and motivated team can be a key differentiator. A happy team leads to happy customers. A recent Gallop survey identified that 63% of employees worldwide are not engaged in their work. Imagine what impact that can have on customers and your customers’ experience and customer service. Here are 28 activities to engage, enthuse and excite your team in customer service. www.naturallyloyal.com/28 Forget about customer service training until you have an engaged team. This simple guide gives you 28 fun and engaging easy-to-follow activities to get your team fully engaged, energised and excited about customer service. Helping you bring a point of differentiation to your business, so you create loyal customers who spend more, come back more often and happily recommend you to others. Caroline is a customer service trainer and consultant focusing on helping businesses to retain their existing customers. For more articles and information on customer service, managing the customer experience and how to deliver customer service training head on over to www.naturallyloyal.com
Views: 2413 Naturally Loyal
5 Ways Online Businesses Can Measure Customer Service Quality
 
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5 Ways Online Businesses Can Measure Customer Service Quality Focus on your customers at all costs For more detail read: http://www.customerservice.ae/6-ways-online-businesses-can-measure-customer-service-quality #CustomerService #CustomerServiceKnowledge #OnlineBusiness #Quality #Sales #Articles
Customer Experience is Your Best Marketing
 
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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses how the customer experience is your best marketing. What is marketing? A quick Google search on the word marketing reveals this from the American Marketing Association (And, they should know!): Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. Great definition, but marketing has changed. Some say it’s about lead generation, creating demand, building relationships and engagement. I like that last word, engagement. Here’s a thought. Marketing appears to be about putting something out there, an advertisement, email campaign, promotion, etc., that will hopefully pull in business. Engagement is about interacting and attraction. Both are part of the customer experience (CX). So, which customer experience would you rather create? One that is pushy and promotional or one that is about interacting and relationship building? Websites are a great example to illustrate how marketing has changed. It used to be that a good website was really a brochure on the internet. It was static, no movement and never changing. Some creativity, great color and maybe even a little animation made it stand out. If it was good, it might prompt a customer to pick up the phone or email an inquiry. But, today a good website is about offering up new content, sometimes daily (or even more often), in the form of articles, white papers, videos and even games. Customers can post comments and interact. It’s all about engagement with the customer. A good website can turn into something more than the customer just reading words and looking at pictures. It turns into a positive and interactive customer experience. This customer experience is what the new form of marketing is about. I used to preach – and still do – that customer service is the new marketing – some of your best marketing. Create an amazing service experience that gets customers to not only come back, but to also share that experience with their friends, colleagues and family members. That may be the best form of marketing there is. But beyond the actual customer experience, the interaction and engagement that happens before the sale – which is part of marketing – needs to be considered as part of the experience. Smart companies have figured this out. It’s about engagement, interaction and relationship building… before the customer ever decides to spend any money with you. I still believe that customer service is the new marketing. And taking it a step further, the entire customer experience is your best marketing. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 This video will answer: What is marketing? How has marketing changed or evolved? How to engage with customers. What is the customer experience? ShepTV is another Shepard Presentation (www.ShepTV.com)
Views: 3351 Shep Hyken
DYNAMICS 365: Introduction to Customer Service Features
 
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In this webinar we will discuss using the Customer Service module of Dynamics 365, how it can help you help your customers, and what intelligence you can gain from properly configuring and using Cases.
Views: 10551 xRMCoaches
Customer Service Keynote Demo (Short Version)
 
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Customer Service and Experience Expert, New York Times Best-Selling Author and Hall-of-Fame Speaker Shep Hyken https://hyken.com/ Shep helps companies deliver an amazing customer service experience, for both outside and internal customers, and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time and Be Amazing or Go Home. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. (Now available as an Interactive Virtual Training program) Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. Shep's Website: https://hyken.com/ Shep's Training Website: https://thecustomerfocus.com/ 314-692-2200 Connect with Shep Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken
Views: 580 Shep Hyken
Shep Hyken on Customer Service
 
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Shep Hyken, CSP, CPAE is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled "You Are The Magic!" He is known for his high energy presentations which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. Book Shep Hyken at Speakers.com. http://www.speakers.com/Shep-Hyken-speaker-biography
Views: 258 Speakers.com
Delivering great customer service with JIRA Service Desk
 
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Ever wanted to learn more about customer service with JIRA Service Desk? Watch this brief video to learn how your service team can serve up a delightful experience for your customers with our powerful JIRA Software integration, suggested self help articles, and automations to get pinged about high priority customer requests. Learn more at https://www.atlassian.com/customer-service.
Views: 4433 Atlassian
Common Sense Customer Service Strategy: Be Nice
 
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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken talks about a common sense customer service strategy -- just simply being nice. If you've been reading my customer service articles or watching my weekly videos on YouTube, then you know my definition of being amazing is about consistently being better than average. And above average means exactly that. You don't have to be over-the-top amazing. No, you just have to be a little better than average. The key is to be better than average, all of the time. That's what amazement is about. It is consistency that makes being above average, even just a little above average, amazing. In a recent speech I shared five amazement tactics, and it was the fifth and final tactic that created a surprising response, and the subject of this article. And, it was simple: Be nice. To read more got to http://bit.ly/YCNqUg. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken
Views: 754 Shep Hyken
DYNAMICS 365: Customer Service Automation Features
 
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In this webinar we will discuss automating the Customer Service features of Dynamics 365. Specifically we'll dive deep into automatic case creation rules, routing rules, and queues.
Views: 3838 xRMCoaches
Troubleshooting case creation in Customer Service Hub
 
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In this video, we look at an issue I ran into with not being able to create new cases, or edit existing cases with Customer Service Hub. We will explain the cause of the issue, and walk you through how to fix it.
Woman Gets Terrible Customer Service ft. Anthony Lee
 
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Baggage Claim Becky News - https://yhoo.it/2QOnlVd Special Thanks to Our Guest & Friend: Anthony Lee • YouTube: https://youtube.com/user/anflowny • Facebook: http://facebook.com/antoniousness • Twitter: http://twitter.com/_anthonylee_ • Instagram: http://instagram.com/_anthonylee_/ Cast: • Hosted by Tiffany Del Real • Commentary by: Anthony Lee, Joe Jo, Bart Kwan, Geo Antoinette, Jessica Caldwell • Edited by Patrick Parado: https://www.instagram.com/action.pat/ Submit JKNews Articles Here: http://tinyurl.com/justkiddingnews --- FOLLOW THE CREW: Main Cast~ • Joe Jo: https://instagram.com/joejitsukawa • Bart Kwan: http://instagram.com/bartkwan • Geo Antoinette: http://instagram.com/Geo_Antoinette • Tiffany Del Real: http://instagram.com/real_tiff Channel Manager~ • Jessica Caldwell: https://www.instagram.com/jess_michelle512 Assistant Producer~ • Julia Chow: http://instagram.com/xblueapplez SUBSCRIBE TO OUR OTHER CHANNELS • JUST KIDDING FILMS: http://youtube.com/justkiddingfilms • JUST KIDDING PARTY: http://youtube.com/justkiddingparty • JOE'S CHANNEL: http://youtube.com/joejitsukawa • BART & GEO'S CHANNEL: http://youtube.com/GeovannaAntoinette • BARBELL BRIGADE CHANNEL: http://youtube.com/bartkwan • TIFF & CASE'S CHANNEL: http://youtube.com/TiffandCase FOLLOW AND LIKE US HERE: • INSTAGRAM: https://www.instagram.com/jkfilms • FACEBOOK: https://www.facebook.com/JustKiddingFilms/ • TWITTER: https://twitter.com/JKFILMS • MERCHANDISE: http://justkiddingfilms.bigcartel.com/
Views: 167059 JustKiddingNews
Service Management -  Dynamics CRM Customer Service
 
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Service Management in CRM, this video demonstrates an overview of the service product in Microsoft Dynamics CRM
Chip Bell: Customer Service and Management Expert, Author, Consultant, Keynote Speaker
 
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Chip R. Bell is the founder of a consulting practice which helps organizations to build cultures that support long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, Chip Bell was Vice President and Director of Management and Organization Development for NCNB, now Bank of America. Chip is the author or co-author of nineteen books including: Take Their Breath Away: How Imaginative Service Creates Devoted Customers; Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service; Magnetic Service: Secrets for Creating Passionately Devoted Customers; Service Magic: The Art of Amazing Your Customers; Customers As Partners: Building Relationships That Last; Managers As Mentors: Building Partnerships For Learning; Managing Knock Your Socks Off Service; Dance Lessons: Six Steps to Great Partnerships in Business and Life, among others. His latest book is the international best-selling Wired and Dangerous: How Your Customers Have Changed and What to do About it. Chip Bell logs over 100,000 air miles a year working with organizations on creating innovative experiences for customers. Chip empowers organizations to develop a cult-like following which results in dramatic business growth even in challenging economic times. He has served as consultant and/or trainer to such major brands as Ritz-Carlton Hotels, USAA, Universal Orlando, Bank of America, GE, Nissan Infiniti, Microsoft, CVS/Pharmacy, Verizon, Allstate, Eli Lilly, Marriott, Harley-Davidson, Duke Energy, Sears, KPMG, Hertz, Cadillac, Lockheed-Martin and Victoria's Secret. He has appeared live on CNBC, CNN, ABC, Bloomberg TV, NPR, Voice of America, and Reuters and his work has been featured in the Wall Street Journal, Fortune, USA Today, Inc. Magazine and Business Week. More About Speaker, Chip Bell. . . Chip Bell's insights into customer loyalty and service leadership span over 300 articles appearing in leading publications including: Quality Digest, Leader to Leader, Journal of Management Consulting, Journal of Quality and Participation, Leadership Excellence, Customer Service Management, Customer Relationship Management, Entrepreneur Magazine, CustomerThink, HR Magazine, Supervisory Management, Sales and Marketing Management, Advanced Management Journal and many others. Dr. Bell holds graduate degrees in Organizational Psychology and Human Resource Development from Vanderbilt University and George Washington University. To book Chip Bell to speak to your organization, contact BigSpeak Speakers Bureau. http://www.bigspeak.com/chip-bell.html For information about BigSpeak, https://www.bigspeak.com/
कैसे खिंचा चला आता है Customer! | 7 Marketing Strategies | Dr Vivek Bindra
 
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In this video Dr Vivek Bindra Talks about 7 Marketing Strategies through which your customer will come to you. To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership Funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation.
Top 20 customer service interview questions and answers
 
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Useful sources: 100 customer interview questions: http://interviewquestionsandanswers.biz/customer-service-interview-questions-and-answers/ Free ebook: 75 interview questions and answers: http://interviewquestionsandanswers.biz/103questions 13 types of interview questions and how to face them: http://interviewquestionsandanswers.biz/13-types-of-job-interview. 31 job interview tips: http://interviewquestionsandanswers.biz/31-job-interview-tips/ For phone interview, second interview, behavioral interview, situational interview, final interview, stress interview, competency based interview, management interview, interview process..., please ref articles in our site.
Views: 33813 MarketingManager247